Refund and Returns Policy

All Sales Are Final – No Returns, No Refunds, No Exchanges

At Passel Hills Farm, we take great pride in the quality and freshness of our products. Due to the perishable nature of most of our items (including but not limited to fresh produce, meats, eggs, dairy, baked goods, and other farm-fresh products), as well as the custom or made-to-order aspects of some offerings, all sales are final.We do not accept returns, exchanges, or provide refunds under any circumstances, including but not limited to:

• Change of mind
• Incorrect address provided by the customer
• Buyer’s remorse
• Allergic reactions or personal preferences
• Issues discovered after delivery or pickup

Exceptions (very limited):
In the rare event that an item arrives damaged during shipping (e.g., clearly broken packaging or spoiled due to carrier mishandling) and you notify us immediately (within 24 hours of delivery) with clear photos of the issue and packaging, we may, at our sole discretion, offer a replacement (if available) or partial credit toward a future order. We are not responsible for delays, temperature issues, or mishandling by shipping carriers once the order leaves our farm.

Order Cancellations
Orders cannot be canceled or modified once placed and processed. Please review your order carefully before completing your purchase.

Quality Assurance
We carefully inspect and pack every order to ensure it meets our high standards before it leaves the farm. If you have any questions about our products or need recommendations, feel free to contact us before placing your order.By placing an order on passelhillsfarm.com, you acknowledge and agree to this policy.

Last Updated: February 2026